LEGAL
Terms of Service
Last updated: 19/09/2026
1. About ChiNow
ChiNow operates the website https://chinow.shop and provides digital travel guides and related content.
By accessing our website or purchasing our products, you agree to these Terms of Service.
If you do not agree, please do not use our website or purchase our products.
2. Digital Products
All products sold by ChiNow are digital goods delivered electronically, including PDF travel guides and related downloadable content.
No physical products will be shipped.
3. Orders & Payment
Prices are displayed in EUR and may appear in other currencies depending on your location.
Payments are processed securely through payment providers such as Shopify Payments and PayPal, depending on the payment method available at checkout.
You agree to provide accurate billing information and confirm that you are authorized to use the chosen payment method.
An order is considered successfully placed once payment has been successfully authorized or confirmed.
Applicable taxes may be included, displayed, or calculated according to your location and applicable tax rules.
4. Digital Delivery
Digital products are supplied electronically after successful payment and, where required by applicable law, after the customer has expressly consented to immediate digital delivery and acknowledged the applicable consequences for the right of withdrawal.
Delivery may occur through:
• A download link made available after the required consent and delivery steps have been completed
• An email containing or providing access to the purchased digital content
Where the required consent to immediate digital delivery is not provided, access to the digital product will not begin.
If payment has already been completed but the required consent is not provided, the customer may contact ChiNow at info@chinow.shop so that the order can be reviewed and, where appropriate, refunded.
If you do not receive or cannot access your product, please contact us at info@chinow.shop.
5. License & Intellectual Property
Unless otherwise stated, ChiNow's original digital products, written content, branding, layouts, graphics, and other original materials are protected by applicable copyright and intellectual property laws.
Third-party names, trademarks, images, services, or other third-party materials remain the property of their respective owners where applicable.
When you purchase a ChiNow digital product, you are granted a:
• Personal
• Non-exclusive
• Non-transferable
• Non-commercial
license to use the purchased product for your own personal use.
You may not:
• Resell the content
• Share or distribute the purchased files
• Reproduce the content for redistribution
• Upload the files to file-sharing platforms
• Make the purchased content publicly available
• Use the purchased content for commercial purposes without prior written permission
Unauthorized distribution is prohibited.
6. Acceptable Use
You agree not to:
• Use our website for unlawful purposes
• Attempt to gain unauthorized access to our systems or website
• Interfere with the security or operation of our services
• Copy or distribute protected content without permission
• Use ChiNow products or website content in a way that infringes the rights of ChiNow or third parties
7. Travel Content Disclaimer
Our guides are designed to provide structured and practical travel information.
Travel information can change over time and sometimes without prior notice. This may include:
• Travel regulations
• Visa and entry requirements
• Opening hours
• Prices
• Transport information
• Payment methods
• Local rules
• Access conditions
• Third-party apps, websites and online services
ChiNow makes reasonable efforts to provide accurate and useful information but cannot guarantee that every item of third-party or travel-related information will remain continuously current.
You are responsible for verifying important travel information directly with appropriate official or primary sources before making significant travel decisions.
To the extent permitted by applicable law, ChiNow is not responsible for losses, delays or travel disruptions caused by changes in third-party services, regulations, schedules or circumstances outside ChiNow's reasonable control.
Nothing in this section excludes or limits liability where such exclusion or limitation is prohibited by applicable law.
8. Refunds & Withdrawal Rights
Refunds are governed by our Refund Policy.
Consumers may have a statutory right of withdrawal under applicable consumer protection law.
For digital content that is not supplied on a tangible medium, the customer may lose the right of withdrawal once digital delivery begins where the customer has first expressly consented to immediate supply and acknowledged that the right of withdrawal will be lost once supply begins, as required by applicable law.
Where applicable, ChiNow requires this consent and acknowledgment before access to the digital product is provided.
Nothing in these Terms or in our Refund Policy limits mandatory statutory rights relating to digital content that is defective or does not conform to the contract.
9. Digital Content Conformity
Where mandatory consumer protection law applies, digital content must conform to the contract and to the applicable legal requirements.
If purchased digital content is defective or does not conform to the contract, please contact ChiNow so that we can attempt to correct the issue within a reasonable time and without additional cost.
Where required by applicable law and where the issue cannot appropriately be corrected, the customer may be entitled to remedies such as a proportionate price reduction or termination of the contract and reimbursement.
10. Limitation of Liability
To the maximum extent permitted by applicable law, ChiNow does not guarantee that third-party travel information, regulations, prices, opening hours or external services will remain unchanged after publication.
ChiNow shall not be liable for indirect or consequential losses arising solely from circumstances outside ChiNow's reasonable control, including changes to third-party services, regulations or travel conditions.
Nothing in these Terms excludes or limits liability that cannot legally be excluded or limited or restricts any mandatory consumer rights.
11. Governing Law & Jurisdiction
These Terms are governed by the laws of Italy.
Any disputes relating to these Terms will be handled in accordance with applicable law.
Where the customer qualifies as a consumer, nothing in these Terms removes any mandatory consumer protection or jurisdiction rights that may apply in the customer's country of residence.
12. Severability
If any provision of these Terms is found invalid or unenforceable, the remaining provisions shall remain in full force and effect to the extent permitted by law.
13. Changes to These Terms
We may update these Terms from time to time.
The latest version will always be available on our website.
Changes to these Terms will not remove rights already acquired by customers where applicable law does not permit this.
14. Contact
For questions regarding these Terms:
info@chinow.shop
https://chinow.shop
ChiNow
