LEGAL
Privacy Policy
Last updated: 19/09/2026
1. Data Controller
ChiNow
Email: info@chinow.shop
Website: https://chinow.shop
ChiNow is the data controller responsible for the processing of personal data described in this Privacy Policy.
2. Introduction
We are committed to protecting your personal data and respecting your privacy in accordance with applicable data protection laws, including the EU General Data Protection Regulation (GDPR) where applicable.
This Privacy Policy explains how we collect, use, disclose, store, and safeguard information when you visit our website or purchase our digital products.
3. Information We Collect
We may collect the following categories of personal data:
We do not directly store full payment card details.
Payments are securely processed through payment providers such as Shopify Payments and PayPal.
4. Legal Basis for Processing – EEA & UK Users
Where applicable, we process personal data under one or more of the following legal bases:
• Performance of a contract — to process your order and deliver digital products you purchase
• Consent — for marketing communications and certain cookies or tracking technologies where required
• Legal obligation — to comply with applicable tax, accounting, consumer protection, and other legal requirements
• Legitimate interests — to operate and improve our website, provide customer support, prevent fraud, protect our systems, and understand the general performance of our business where those interests are not overridden by your rights
5. How We Use Your Information
We may use personal data to:
• Process orders and payments
• Deliver digital purchases
• Provide customer support
• Communicate with you regarding your order
• Improve website functionality and user experience
• Prevent fraud and protect the security of our website
• Analyze website performance
• Send marketing communications where you have opted in or where otherwise permitted by law
• Comply with legal obligations
6. Data Sharing
We may share personal data with service providers where necessary to operate our business.
These may include:
• Shopify, as our e-commerce platform
• Payment providers such as Shopify Payments and PayPal
• Email and communication service providers
• Analytics and technical service providers
• Advertising and measurement partners such as Meta, where applicable and subject to any consent required by law
• Providers that assist us in securely delivering digital products or operating our website
These providers may process personal data only for purposes connected to the services they provide to us and subject to applicable contractual and legal requirements.
We do not sell or rent your personal data.
We may also disclose personal data where required by law, regulation, court order, or competent authority.
7. International Data Transfers
Some of our service providers may process personal data outside your country of residence.
Where personal data is transferred outside the European Economic Area or another jurisdiction requiring appropriate safeguards, we rely on legally recognized transfer mechanisms where required, which may include adequacy decisions or Standard Contractual Clauses approved by the European Commission.
8. Data Retention
We retain personal data only for as long as reasonably necessary for the purposes described in this Privacy Policy or as required by applicable law.
For example:
• Transaction, tax, and accounting information may be retained for the period required by applicable law, which may extend to several years
• Marketing information may generally be retained until you withdraw your consent or unsubscribe
• Customer support correspondence may be retained for as long as reasonably necessary to handle requests and protect legitimate business interests
• Technical and analytics information may be retained according to the applicable service provider's retention settings and legal requirements
9. Your Rights – EEA & UK Users
Depending on applicable law, you may have the right to:
• Access personal data relating to you
• Request correction of inaccurate data
• Request deletion of personal data
• Request restriction of processing
• Object to certain processing
• Request data portability
• Withdraw consent at any time where processing is based on consent
Withdrawal of consent does not affect the lawfulness of processing carried out before the withdrawal.
You may also have the right to lodge a complaint with the competent data protection authority.
To exercise your rights, contact:
info@chinow.shop
10. Cookies and Similar Technologies
We use cookies and similar technologies for purposes that may include:
• Essential website functionality
• Security and fraud prevention
• Analytics and performance measurement
• Advertising and marketing measurement, including Meta technologies, where applicable
• Improving website functionality and user experience
Where required by law, non-essential analytics and marketing technologies are used only after you have provided consent.
You can manage your preferences through the cookie or privacy controls available on our website.
For additional information, please refer to our Cookie Policy.
11. Children's Privacy
Our website is not intended for individuals under the age of 16.
We do not knowingly collect personal data from children under 16.
If you believe that a minor has provided personal data to us, please contact us.
12. Marketing Communications
Where permitted by law and where you have opted in when required, we may send you marketing communications.
You may unsubscribe at any time by:
• Clicking the unsubscribe link included in our marketing emails, or
• Contacting us directly
Withdrawing from marketing communications does not affect transactional communications relating to purchases, support requests, or other necessary service messages.
13. Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our services, technologies, legal obligations, or business practices.
The latest version will always be available on this page.
Where required by law, we will provide appropriate notice of material changes.
14. Contact
If you have questions about this Privacy Policy or how your personal data is processed, please contact:
info@chinow.shop
https://chinow.shop